How to Choose an HVAC Contractor: 12 Questions to Ask
Equipment brand accounts for a small share of how your system performs. Installation quality accounts for most of it. Screen the installer harder than the box.
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Square footage gets you a rough starting point. Everything that actually determines the answer — insulation, windows, air leakage, climate — is invisible in that number.
The internet is full of tables that map square feet to tons. They are useful as a sanity check and dangerous as a specification. Here is how to use one without getting burned.
| Home size | Mild climate | Cold climate |
|---|---|---|
| 800 sq ft | 1.0–1.5 ton | 1.5–2.0 ton |
| 1,200 sq ft | 1.5–2.0 ton | 2.0–2.5 ton |
| 1,800 sq ft | 2.5–3.0 ton | 3.0–3.5 ton |
| 2,400 sq ft | 3.0–3.5 ton | 4.0–4.5 ton |
| 3,000 sq ft | 4.0–4.5 ton | 5.0 ton or two systems |
One ton equals 12,000 BTU per hour. A three-ton unit is a 36,000 BTU unit.
Two 1,800 sq ft houses on the same street can have heat loads that differ by 40%. The variables that matter are insulation levels, window area and glazing type, air leakage rate, ceiling height, orientation, shading and how many people live there. A 1970s house with single-pane windows and a 2020 house with spray foam are not the same job.
A Manual J load calculation models your specific house room by room. Done properly it takes a contractor one to three hours and produces a heating load and a cooling load in BTU/h. Some charge $150–$400 for it standalone; most include it with a serious quote.
If a contractor will not produce one, that is your answer about the contractor.
Bigger is not safer. An oversized system reaches setpoint quickly and shuts off, which means it never runs long enough to pull humidity out of the air in summer. You end up with a house that is cold and clammy, a compressor that short cycles itself to an early death, and higher bills. With variable-speed equipment, modest oversizing is more forgiving — but 25% oversizing is still a design error, not insurance.
In cold climates the heating load usually exceeds the cooling load, and sizing to the heating load can badly oversize the unit for summer. This is where variable-speed equipment earns its premium, because it can modulate down to a fraction of full capacity. The alternative is to size to the cooling load and accept that backup heat covers the coldest hours.
Homeowners who collect three written quotes typically save 12–18% on the same system. Tell us your ZIP and we will connect you with licensed installers in your area.
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Last checked August 2026. Prices are US ranges and vary by region — always confirm against written quotes.
Equipment brand accounts for a small share of how your system performs. Installation quality accounts for most of it. Screen the installer harder than the box.
Start with the two possibilities that are completely normal, then work through the five that are not. Most cases resolve without a service call.
Mitsubishi reports faults as two-character codes and as LED blink patterns. Here is how to retrieve a code and what the major families of codes point to.
A light coating of frost in winter is expected. A block of ice encasing the coil or ice on the top of the unit is a problem you should not ignore.