How to Choose an HVAC Contractor: 12 Questions to Ask
Equipment brand accounts for a small share of how your system performs. Installation quality accounts for most of it. Screen the installer harder than the box.
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The comparison everyone gets wrong, because they compare efficiency percentages instead of comparing the price of a delivered BTU.
A 96% efficient furnace sounds worse than a heat pump at 350%. That comparison is meaningless on its own, because the two machines burn different fuels at wildly different prices.
The only fair comparison converts everything to dollars per million BTU of heat actually delivered into your rooms.
Natural gas furnace. Take your gas price per therm, divide by the furnace efficiency, and multiply by 10. Gas at $1.40/therm with a 95% furnace works out to roughly $14.70 per million BTU.
Heat pump. Take your electricity price per kWh, divide by the seasonal COP, and multiply by 293. Electricity at $0.15/kWh with a seasonal COP of 3.0 gives about $14.65 per million BTU.
In that example the two are a dead heat. Change either input and the answer flips.
Operating cost is only one line. Installed cost, maintenance, equipment lifespan and the cooling you get bundled in all belong in the comparison. A heat pump that costs $4,000 more up front but eliminates a separate $6,500 air conditioner replacement in five years is a different proposition than the fuel math alone suggests.
Run the two formulas above with your actual utility bills in front of you. If the heat pump comes out within 15% of the furnace on running cost, choose the heat pump — the bundled cooling, the better summer dehumidification and the improving grid mix will win over the equipment’s 15-year life.
Last checked August 2026. Prices are US ranges and vary by region — always confirm against written quotes.
Equipment brand accounts for a small share of how your system performs. Installation quality accounts for most of it. Screen the installer harder than the box.
Start with the two possibilities that are completely normal, then work through the five that are not. Most cases resolve without a service call.
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A light coating of frost in winter is expected. A block of ice encasing the coil or ice on the top of the unit is a problem you should not ignore.